Shipping policy

At Silvology, each candle is handmade and carefully packaged. We aim to get your order to you safely and promptly.

Processing Time: Orders are typically processed and shipped within 1–7 business days. During launches, holidays, or high-volume periods, processing may take a little longer.

Shipping: Once your order ships, you will receive a confirmation email with tracking information. Delivery times vary depending on your location and the shipping carrier.

Shipping Delays: Silvology is not responsible for delays caused by the shipping carrier, weather, holidays, incorrect or incomplete addresses, or other circumstances beyond our control. If your order is delayed, please reach out to the carrier so they can assist you.

Damaged Packages: We package our candles carefully, but unfortunately, we have no control once the package leaves our shop. If your order arrives damaged, please reach out to the carrier so they can assist you.

Please make sure your shipping address is correct before completing your order. Silvology is not responsible for orders shipped to an incorrect address provided at checkout.